Direccion Horizontal: Mas Alla De La Satisfaction Total Del Cliente, Mexico, Panorama Editorial by D Keith Denton S.A., 1993 (Spanish translation of Horizontal Management) |
Qualidade Em Servicos by D Keith Denton San Paulo, Editora, McGraw-Hill Ltda, 1991 (Portuguese edition of Quality Service. The Spanish, Indian and Dutch editions of Quality Service have also been published.) |
Seguridad Industrial: Administracion Y Metodos by D Keith Denton Libros McGraw-Hill De Mexico, S.A. de C.U., 1985 (Spanish translation of Safety Management: Improving Performance) |